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9th October, 2018
Ventrica provides intelligent, multi-lingual and omni-channel outsourced customer service to a range of blue-chip clients across wide range of sectors.
Southend based Ventrica was founded in 2010 by Dino Forte, and has undergone rapid growth, doubling in size over the last two years. Ventrica is an innovation leader in the changing customer service sector. As e-commerce continues to grow, especially in the retail space, and customers expand their communication channels from the phone to email, social media, twitter and chat, companies are increasingly looking to specialists to provide support. Ventrica works closely with its clients, leveraging its technology, training and resourcing expertise to provide a high quality service, across multiple channels that supports their brand and their values.
Forward provided lead advisory services to Dino Forte during the process. A number of private equity firms were interested in the business, but Mobeus emerged as the right partner, getting to know the business and structuring the right deal for Dino and the company going forward.
Ventrica is a key employer in Southend and in 2017 the company launched a second site in the town. Employing over 450 staff and growing to 600 this year, it is one of the town’s major private employers. With support from Mobeus the company plans further investment to expand its footprint in the UK and Europe, to support its growing multi-lingual client base.
Dino Forte, Ventrica CEO, commented, “Forward have provided excellent support to me throughout this process. Their knowledge of private equity has enabled them to find me the right partner, explain everything to me as the deal has progressed and negotiate on my behalf to achieve an excellent result. It is an intense process and they have helped me every step of the way. I would have no hesitation in recommending them to other business owners.”
Rob Dukelow-Smith, Director, Forward Corporate Finance, commented “When Birketts first introduced us to Dino and he was considering how to take the business forward, a private equity partner seemed like the obvious answer. The business has grown strongly over recent years and with a good blue chip client base we knew it would be attractive to investors.”
Sarah Moores, Director, Forward Corporate Finance, continued “With our knowledge of private equity we were able to guide Dino to firms who would be a good fit for him. Every investor that came to visit Ventrica was impressed with the business, the offices and the culture that Dino had built. In Mobeus, he now has a partner to help him grow his team and invest for the future. Ventrica is a fantastic business, and I wish Dino, his team and Mobeus every success.”
Adam Jones, Birketts LLP, provided legal advice to Dino Forte. Phil Cooksley, Friend Boyden, provided accounting support to Ventrica. Ashley Broomberg and Danielle Garland led the transaction on behalf of Mobeus Equity Partners.