| Date: | September 2018 |
|---|---|
| Project: | Partial Exit |
| Sector: | Business Services |
| Role: | Lead Advisory |
Forward Corporate Finance is pleased to announce that Ventrica, a European award-winning outsourced contact centre has attracted a significant investment from Mobeus Equity Partners.
Ventrica provides intelligent, multi-lingual and omni-channel outsourced customer service to a range of blue-chip clients across wide range of sectors.
Southend based Ventrica was founded in 2010 by Dino Forte, and has undergone rapid growth, doubling in size over the last two years. Ventrica is an innovation leader in the changing customer service sector. As e-commerce continues to grow, especially in the retail space, and customers expand their communication channels from the phone to email, social media, twitter and chat, companies are increasingly looking to specialists to provide support. Ventrica works closely with its clients, leveraging its technology, training and resourcing expertise to provide a high quality service, across multiple channels that supports their brand and their values.
Forward provided lead advisory services to Dino Forte during the process. A number of private equity firms were interested, but Mobeus emerged as the right partner, getting to know the business and structuring the right deal for Dino and the company going forward.
Ventrica is a key employer in Southend and in 2017 the company launched a second site in the town. Employing over 450 staff and growing to 600 this year, it is one of the town’s major private employers. With support from Mobeus the company plans further investment to expand its footprint in the UK and Europe, to support its growing multi-lingual client base.